Do you offer Cash on Delivery?
No, we currently do not offer Cash on Delivery. Full payment is required at checkout.
Do you accept returns or exchanges?
We currently do not accept returns or exchanges unless the item arrives damaged or incorrect.
This is very rare, as every order is carefully inspected before shipment to ensure it meets our quality standards.
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue.
Shipping & Delivery
Where do you ship?
We currently ship within the United Arab Emirates and selected GCC countries:
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Saudi Arabia
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Kuwait
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Bahrain
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Qatar
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Oman
How much is shipping?
United Arab Emirates
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FREE
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Delivery within 2–3 business days
GCC Countries
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60 AED per kilogram
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40 AED for each additional kilogram
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Delivery within 5–7 business days
What happens if I miss my delivery?
If the courier is unable to deliver your order due to no response from the customer and the shipment is returned, the customer will be responsible for any additional shipping charges.
Stay Connected
How can I contact Élan?
You can contact us anytime by email or through our Instagram page. Our team will be happy to assist you.
Will sold out items be restocked?
Some products may be restocked depending on availability. Follow us for updates on future restocks and new launches.
How can I stay updated on new launches?
Subscribe to our email list to receive exclusive updates, new product launches, and special announcements.